Disclosure (read before purchase)

Some of our products are hand made to order, with the exception of ready to sell items. Because of the hand made nature of our products; your items will be made once payment is received. No refunds or exchanges on personalized items. Once project is started, no changes can be made.

Please note, there is only a 30 minute window for changes to be made to an order. For example, adding items, changing shipping address, etc. Ready to sell items could be packaged the same day, so there is no way to honor changes after 30 minutes from order submission. Please use website chat to submit changes.

We are not responsible for any packages delivered to the incorrect address. Therefore, it is important to double-check and ensure the accuracy of the address during the checkout process to avoid any issues with delivery.

Payments can be made in several ways. I have listed 4 of them below:

Cash app: $kendraniquescreation
Zelle: 6789772667
ApplePay: 6789772667
PayPal: kendraniquescreations@gmail.com

If you desire to use one of the above options, make that selection during checkout, send via your selected route, and you will receive confirmation of receipt. If you desire to use your debit/credit card or bank account, select your option at checkout.

Processing time for ready to sale items and less intricate custom items 5-7 business days during the holiday season. Processing time for sealed tumblers, pens, and intricate custom designs 7-14 days "before" shipping. Total processing time depends on item(s) and extent of artwork.

Please note, all custom stainless steel tumblers and all pens are sealed. This means there are several protective layers on each. A soft cure will occur in 5-7 days after completion, and your tumbler or pen will be packaged and shipped at that time. This time is in addition to processing time. You can begin light use upon receipt, but full cure time is 30 days after completion. In other words, your tumbler or pen will continue to harden up to 30 days.

Processing time DOES NOT include shipping time. Packages are taken to USPS or UPS and it typically takes 2-3 days (not applicable during peak season), priority/ground mail, to be received. Please note: We have no control over when package after it leaves our possession.

If you have ordered a tumbler, I would suggest you choose UPS ground for your shipping option. Although USPS is amazing as well, I just prefer UPS for the tumblers, but ultimately, the choice is yours.

Kendranique’s Creations is not responsible for lost, stolen or damaged merchandise once it has been taken to USPS or UPS. However, insurance of $100 is included in priority mail and ground mail. All fragile items are wrapped securely and labeled fragile for safety. You can also add route at checkout for added insurance and protection.

Route offers a connected suite of post-purchase solutions including package tracking built for the needs of modern consumer and order protection against loss, theft, or damage.

We truly appreciate you shopping with us!

Thank you
Kendranique's Creations